Zhejiang Online-Wuyi News Network July 8th (Zhejiang online reporter Yu Yu Wu Dingning) "Hey, hello, what can I help you?" Early in the morning, the customer service staff of the county 12345 government service center began to busy jobs. The operator said: "The number of complaints about health issues received in recent days has been relatively high. Residents have spontaneously acted as 'inspectors'. They have called our hotline when they saw dirty and illegal parking. Collected and unified, uploaded to the 'Three City Tongchuang' smart platform processing."
It is understood that Wuyi County's wisdom "Three Cities Tongchuang" platform was fully launched not long ago, through the platform's information sharing, comprehensive coverage, linkage and cooperation, to achieve the purpose of precision creation, national creation, and efficient creation. Focusing on the six aspects of “Three Cities Tongchuang” and the ten special actions, the platform adopts “online + offline” mode for all-weather information collection. On the line, the public can make a complaint to the platform by calling the 24-hour hotline. In addition, the WeChat platform is also open 24/7 and is ready to accept complaints. Under the line, the information collection team is specially set up to determine the collection range and collection focus, and comprehensive collection is performed every Monday to Friday.
"The smart platform has a specially set port. After collecting and sorting the information, after processing and sorting, it will assign the problem list according to the division of functions of the various departments of the county. If the problem is returned, or the difficult problem is solved. The complicated parts will be pushed by the platform to the county establishment office for the second assignment.” The relevant staff said: “In short, we try our best to ensure that the complaints to the platform can be solved to the greatest extent possible.” Since the commissioning of the "Smart Platform", a total of 1,853 appeals have been accepted, and 1,637 have been completed, with a completion rate of 88%.xx